Return & Refund Policy

Last Updated: October 05, 2025
Company: Cellular Planet Ltd.
Address: Lot #4A, Bagna Trace Extension, Chase Village, Trinidad, W.I.
Email: info@cellularplanet.shop
Phone: (868) 744 CELL (2355)

1. Overview

At Cellular Planet, your satisfaction is our priority. This Return & Refund Policy (“Policy”) outlines your rights and our obligations when returning products purchased from us, whether online or in-store, in Trinidad & Tobago.

This Policy forms part of our Terms & Conditions of Sale. Where a conflict arises, the Terms & Conditions prevail.

2. Cancellation & Return Window

You may cancel or return products within 5 calendar days of receipt, provided the item is unused, undamaged, in original packaging, with proof of purchase.

To exercise this right, you must notify us before returning the item:

Email: info@cellularplanet.shop
Phone: (868) 744 CELL (2355)

3. Conditions & Exclusions

To qualify for a return/refund:

• Items must be in original condition, with all accessories, manuals, and packaging.
• Only products purchased from Cellular Planet are eligible.

Non-returnable items include:

• SIM cards, mobile credit, or airtime
• Consumables once packaging has been opened (batteries, cables, screen protectors)
• Customised, personalised, or made-to-order products
• Products compromising hygiene or safety once opened

We may refuse returns that fail to meet these conditions.

4. Restocking Fees

• A reasonable restocking fee (15%) may apply to non-defective electronics that require repackaging or testing.
• Restocking fees do not apply to defective or non-conforming items.

5. Return Shipping & Costs

• Customers are responsible for the cost and risk of return shipping unless agreed otherwise.
• In-store purchases: Return to the branch of purchase.
• Online purchases: Ship returns to:

Cellular Planet Ltd.
(The address for the relevant branch matching your receipt can be found on our website)

• Use insured and trackable shipping — we cannot refund lost items in transit.

6. Refund Processing

• Upon receiving and inspecting returned items, we will notify you of acceptance or refusal.
• Approved refunds will be issued to your original payment method within 14 business days.
• Refunds exclude restocking fees, where applicable.
• Defective or non-conforming items are refunded in full or replaced at your option.

7. Faulty or Defective Goods

• Items that are defective, do not match the description, or are unfit for purpose may be returned beyond the 5-day period, provided you act within the warranty period.
• Items are subject to repair or replacement.
• No restocking fees will apply to valid defect-based returns.

8. Limitation of Liability

Cellular Planet Ltd. shall not be liable for indirect, incidental, or consequential losses arising from the use or inability to use returned or refunded products, except as required by applicable consumer protection laws.

9. Gifts & Exchanges

• Gifts shipped directly to you will receive a gift credit for returned items.
• Gifts shipped to the purchaser and delivered to you will have refunds issued to the original purchaser.
• Exchanges are possible, subject to availability and conditions above.